Privacy Policy

Our commitment to maintaining your privacy

Student Employment Services helps job seekers and students find employment opportunities and connects students or workers with the right courses to start their careers or enhance their skills. Additionally, it assists businesses in finding talent and supports educational institutions in increasing their enrollment. Our platform Is for career, business and organisational growth.

Our Privacy Policy explains all of this in detail below.

By registering and creating an account with us, using our products and services, visiting our Platforms or simply engaging with us over the phone, via email, in person or by any other means, the terms contained in this Privacy Policy will apply to you.

What is "personal information"?

(a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

Personal Information?

This section sets out which legal entity Students Employment Services is responsible for the Personal Information we collect from you and clarifies when we are a controller or a processor of your Personal Information.

If you are a Candidate, when you apply to a role advertised on our Platforms, we are Processing your job application (and any Personal Information included within that application) on behalf of the Advertiser to whom you are applying. For such Processing of Personal Information, we are the data processor, and the Advertiser is the data controller.

In all other cases in which we collect your Personal Information, we do so as a data controller of such information. The relevant data controller (or the equivalent concept in your region) of your Personal Information is as follows:

What Personal Information do we collect?

We collect different types of information about you depending on how you interact with us and use our products and services.

When setting up a Profile, you may elect to disclose to us the following information: country of residence (including Home Location, and preferred work locations), resumes, licences and certifications (e.g., driver’s licence expiry date), and any other Personal Information which a Candidate may provide in their resume uploaded to our Platforms or otherwise included in the Candidate’s Profile on our Platforms.

When applying for a job, depending on the Advertiser, we may collect additional Personal Information from you on behalf of the Advertiser, such as any Personal Information that you may include within a resume, cover letters or in response to role requirement questions or selection criteria.

Also when setting up a Profile, you may elect to disclose to us the following information: personal summary, work experience, educational background, language skills, other skills, professional qualifications, salary information, preferred job classifications and locations.

Other personal information we collect includes email addresses, mobile phone numbers, other contact numbers, home addresses, contact addresses, and company details (if applicable).

Google or Facebook logins or Apple ID (Linked Accounts) may be required depending on your login preference.

Usage and Device Information on access and visits to a Platform, usage patterns, Cookies, pages which you have visited, search and click history on a Platform, personalisation of content on a Platform, IP Address, browser types and forms, referrer page, operating system, date and time stamps and clickstream data retained in log files. This data is automatically collected through the use of Cookies that are part of or placed on your browser or your devices.

Please ensure you have the consent of the relevant third party when disclosing their Personal Information to us like Name, email address, mobile phone number another contact number, contact address, workplace, position, relationship with the Registered User

When using our platform, your Home address, contact address and/or device location is only stored on your device and only if you have given your permission for the application to identify your location.

Unregistered User

We may collect your Usage and Device Data, Contact Data and/or Location Data if you engage with us as an Unregistered User. For example, if you contact us via phone, email or online.

5) Generally, we do not require your Sensitive Information when interacting with us. Please refrain from disclosing unnecessary or irrelevant Sensitive Information, especially during job applications. However, in certain situations, we may collect and handle your Sensitive Information, such as when a candidate voluntarily provides health information to an advertiser during a job application. We will only collect Sensitive Information if: (a) you provide consent by voluntarily including such information in job applications or your Profile; (b) you explicitly consent to SEEK Pass sharing your Sensitive Information with us; or (c) another legal basis permits such collection.

6) How do we gather Personal Information?

We collect your Personal Information through various channels, including:

Directly from you when you register, use our products and services, or visit our Platforms.

Indirectly through third parties, such as Google, Facebook, or Apple when you register or sign in using their login details, or through our Service Providers and Partners.

From your online activities through Cookies that collect Usage and Device Data on our Platforms and third-party websites.

How do we use your Personal Information?

We use your information to provide our products and services, including but not limited to assisting and enabling candidates in searching and applying for jobs, assisting advertisers in recruiting for roles, processing transactions with you, and verifying you as a registered user.

We use your information to customise and improve our products and services. This may include using artificial intelligence and machine learning systems to personalise your experience. For example, we may use this information to provide an approachability signal to Advertisers, recommend questions for job applications, and assess a candidate's suitability for a job opportunity based on their resume and other factors.

To communicate with you about your use of our products and services and to provide you with technical and other support, we may contact you and provide information relevant to your use of the platforms, products, or services. When we speak to you over the phone, we may record the calls for training, verification, and quality assurance purposes. We may also send SMS communications to registered users to verify their identity and to keep accounts secure.

We utilise your information to send you marketing and promotional materials for direct marketing purposes, such as information about our products and features, job placement and related career information, newsletters, survey requests, and events that we believe may be of interest to you. We may communicate with you through various channels, including email, SMS, online, telephone, and social media. Please refer to section 13 below for instructions on how you can change your communication preferences.

We track and monitor your Usage and Device Data to personalise, manage, and target display advertisements that may be visible to you.

To conduct market surveys, trials and customer research

To comply with our regulatory, compliance, and legal obligations, we are required to fulfil requests related to your rights concerning our use and management of your Personal Information. We are also obligated to respond to potential requests for information from various regulatory or law enforcement authorities.

What happens if we are unable to collect your Personal Information?

If we are unable to collect your Personal Information, it may impact our ability to provide products and services to you. If you choose not to have your information processed as outlined in this Privacy Policy, you may need to stop using our Platforms, products, or services or engaging with us.

You have the option not to share your Personal Information with us. However, if you choose not to provide us with the necessary Personal Information, we may not be able to provide you with some or all of our products or services.

We also need your Personal Information to fulfil our legal obligations. If the processing of your Personal Information is based on legal obligations, failure to provide certain Personal Information may result in a breach of these legal obligations by us and/or you.

Who do we share your Personal Information with?

When you apply for a job advertisement on our Platforms, we may share your Personal Information with Advertisers. By applying, you agree that we may share the information in your Profile and your application with the relevant Advertiser. Your information may be stored in the Advertiser’s careers platform, the Advertiser’s chosen recruitment software, or our Advertiser Centre on behalf of the Advertiser. We cannot ensure the security of your Personal Information stored by the Advertiser outside of our Platforms. If you have any questions about a job advertised with us or your job applications, please contact the Advertiser directly.

Depending on your Profile visibility settings, we may also share your Profile with Advertisers via our Talent Search database product, enabling Advertisers to view your Profile when searching for Candidates.

For some job advertisements, parts of your Profile will be shared with the Advertiser, even if you have set your Profile visibility to Standard, Limited, or Hidden. Your job application and parts of your Profile will be shared with the Advertiser, including your General Data, Contact Data, Background Data, Third Party Data, and Location Data.

Some Advertisers may require you to answer specific questions as part of your job application. By answering these questions, you acknowledge that we will provide your answers to the Advertiser and may use them to populate your Profile for Talent Search.

We may share your Personal Information with third parties, such as Service Providers, contractors, and Partners, for purposes such as delivering products and services, enabling access to products or services, and conducting surveys and customer research.

We may also share your Personal Information with relevant governmental authorities, law enforcement agencies, regulatory bodies, or competent officers with legal authority to request disclosure of Personal Information.

In the event of any merger, acquisition, or restructuring, we may share your Personal Information with the transferee or successor of any entity or any prospective purchaser of any business or asset within the Students Employment Services.

We may provide links to Third Party Websites on our Platforms, but we are not responsible for their privacy practices. Users are strongly recommended to refer to the privacy policies of Third Party Websites before using them.

When will your Personal Information be shared overseas?

We may share your Personal Information outside of your Home Location under the following circumstances:

1. With Students Employment Services PTD LTD, the entity responsible for hosting and operating the Platforms, and storing your Personal Information on secure servers located in Australia, with a Service Provider, Partner, or other third party who provides services to us from an overseas location, including Australia.

2. Your Personal Information may be shared with any entity or business in the Students Employment Services for the purposes set out in this Privacy Policy.

3. Your Personal Information may be shared with Advertisers located outside of your Home Location. Advertisers located overseas may have access to your Personal Information via a job application and/or through access to your Profile via Talent Search. Advertisers will be able to view your Personal Information when searching for Candidates within your Home Location or preferred locations.

How do we keep your information secure?

We take reasonable steps to ensure the security of our systems and to protect your Personal Information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Any Personal Information that we hold is stored on secure servers and protected in controlled facilities.

We follow accepted industry standards to protect your Personal Information. However, no method of transmission over the internet, or method of electronic storage, is guaranteed to always be secure. Third parties with whom we share your Personal Information (including Advertisers) are asked by us to comply with all relevant obligations relating to the use and disclosure of Personal Information outlined in applicable Privacy Laws and any other relevant laws. Where you are asked by a third party to provide your information directly to them (for example, when you apply for a job via an Advertiser’s career platform), the use of your information by these third parties will be governed by their privacy policies and is not our responsibility or within our control.

You can also play an important role in keeping your Personal Information secure by maintaining the confidentiality of any passwords and accounts used on the Platforms. Please notify us immediately if you become aware of any unauthorised use of, or breach of security relating to, your account.

How do we use Cookies and Usage and Device Data?

Our web servers collect your Internet Protocol (IP) address to help diagnose problems or support issues with our services and to monitor the use of our Platforms, including the location of our Users.

b. Cookies

We use Cookies to enhance Users' browsing experience. These Cookies gather details such as preferences and click activity for measurement and features like remembering your details for 'Auto Login' (if chosen) and remembering your search criteria for the 'My Last Search' function. We use this information for various purposes, including customizing and improving your experience, improving website performance, analyzing, developing and testing our services and new features, making business decisions, aiding in error reporting, assisting with online payments, and reporting to our advertisers and business partners on results achieved through our services.

This information may be received and reviewed to improve products and services.

We also use Cookies to personalize display advertisements from any entity within Students Employment Services our partners, and advertisers that appear on our Platforms, Related Platforms, or other third-party websites and apps (Advertising Locations) based on your interests, actions, behaviour on those Advertising Locations, your profile, and/or information provided as a user on the Advertising Locations.

Our partners and service providers may place Cookies on some of the pages Users visit on the Platforms to collect non-personal information to analyze Users' interests and searches on our Platforms to help deliver more relevant display advertisements when Users visit our Platforms and other websites. The non-personal information collected by these Cookies may be shared with other third parties for the purpose of managing and targeting display advertisements and for market research analysis.

You can limit the use of your information for targeted display advertising by updating your browser settings to block Cookies or by updating the display advertising settings in the system settings of your mobile device. However, doing so will prevent access to some areas of the Platforms and limit your use of some of our products and services.

Our Apps

In addition to the above, when Users access our mobile applications (Our Apps), we use third-party software development kits (SDKs) and services that collect information related to your use of Our Apps, including tracking of app instals and re-engagement. This information is used to personalise and measure display advertisements to install and/or use Our Apps, which appear on third-party sites/apps and are targeted towards Users' usage preferences.

If you want to opt-out from the collection and usage of information for display advertising targeting, you can do so by disabling tracking permission for the app (Settings > Privacy > Tracking) on your iOS by enabling "Limit Ad Tracking" (Settings > Privacy > Tracking) on your iOS by enabling the "Opting out of interest-based ads" option (Settings > Privacy > Tracking) on your Android device.

Third-Party Measurement

To better understand our Users, we use third-party service providers to measure and assess our Platforms' traffic. A Cookie is used to collect the following information on the usage of our Platforms:

- The number of page views (or page impressions) that occur on the Platforms;

- The number of unique visitors to the Platforms;

- How long these unique visitors (on average) spend on the Platforms when they do visit; and

- Common entry and exit points into the Platforms.

For unregistered Users of our Platforms, this aggregated information is collated and provided to us to assist in analyzing the usage of our Platforms. For registered Users, this information is connected across different sessions on various devices to our Platforms to provide a more accurate total of the number of users prior to aggregation. This data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other organisations.

How we Retain your Personal Information

We retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected and retained as set out in this Privacy Policy or until such time as you request us to delete your Personal Information, after which we will take reasonable steps to delete your Personal Information (if required under applicable Privacy Laws).

If you have applied to a job advertisement on our Platforms and therefore provided your Personal Information to Advertisers, you will need to contact those Advertisers directly to request that your information be deleted from the Advertiser’s systems.

We may retain your Personal Information even after you have requested that it be deleted if retention is reasonably necessary for us to comply with our legitimate interests, legal and regulatory obligations, resolve disputes between Users, prevent and remediate any fraud and/or abuse, store in testing or backup systems (for a period of time) or to enforce this Privacy Policy and/or any of our other Terms and Conditions. Where information is held in testing environments, this information is held in closed and secure environments and the information is only used for the purpose of internal software testing. Information held in backup systems is only held for the purposes of restoring systems in the event of a data loss.

How User can Requesting for Personal Information

You have the right to make certain requests regarding your Personal Information that we hold. Some of these requests only apply in specific circumstances, as explained in more detail below.

Access: You can find out if we hold Personal Information about you and request access to that information. Candidates can access their information at any time by logging in to their account and going to the ‘Settings’ section and their Profile page. Advertisers can access their information at any time by logging in to their account and going to the ‘Account Details’ section. Alternatively, any User can get access to their Personal Information by contacting us.

Correction/Rectification: You have the right to correct any inaccurate or incomplete Personal Information we hold about you. Candidates (excluding those who only subscribe to Job Alerts and do not have a Profile) can change or update their Profile at any time by logging in to their account and going to the ‘Profile’ section or adjusting their settings within the ‘Settings’ section. Advertisers can access their information at any time by logging in to their account and going to the ‘Account Details’ section. Alternatively, any User can correct or update their Personal Information by contacting us.

How user can request that data be deleted

Users can request the deletion of their Personal Information held by us within their account by logging in to their account and going to the ‘Settings’ section or by choosing to delete Personal Information available on their Profile page. Alternatively, any User can contact us to request that we limit the Processing of or delete their Personal Information, or to withdraw their consent to our Processing of their Personal Information.

When contacting us directly and making a request under this section, we may ask you to provide information to verify your identity before proceeding with the request. Depending on the circumstances and requirements under applicable Privacy Laws, we may not be able to fulfil a particular request from you. We will engage with you where we are unable to fulfil a particular request.

You can also contact us to request access to any additional Personal Information rights that may be available to you under applicable Privacy Laws. We will respond to your request as soon as reasonably practicable, and in accordance with applicable Privacy Laws.

You are responsible for providing accurate, complete, and up-to-date information to us about yourself and any other person whose Personal Information you provide to us and for updating this Personal Information as and when it becomes inaccurate or out-of-date. For Candidates, we reserve the right to disable and/or delete your Profile or certain information included within your Profile (including a stored resume or cover letter) at our sole discretion. We may take such steps if, for example, information is found or believed to be untrue or being stored for improper purposes.

You can adjust your profile visibility settings at any time by logging into your account and going to the 'Profile visibility' section under the Profile page. If you want to delete your profile, you will need to delete your entire account with us.

Privacy Policy updates

We may change this Privacy Policy at any time. It is important to periodically review this Privacy Policy to stay informed about any changes. In certain circumstances, you will be notified of changes to this Privacy Policy before they take effect if required by applicable Privacy Laws. By continuing to use our Platforms, products, or services, you agree to any modifications made to this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or if you want to get in touch with us regarding how we use or manage your Personal Information, you can contact us using the following channels. You can also request a copy of this Privacy Policy in print or in an alternative format that suits your specific needs.

Any privacy complaints we receive will be promptly investigated, and we will provide a response to you as soon as possible. If you are still not satisfied with the resolution of any complaints, you can seek further assistance from your local data protection regulator.

Email: [email protected]

⁠Phone: 1800 704 902

⁠Address: 45 Glenferrie road Suite #1026 Malvern, VIC 3144

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